Refund / Return or exchange policy
Our refund and returns policy last 6 days. If 6 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some items are listed for occasional use, especially under Christmas lights.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless stated.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 6 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or mobile money account or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or Whatsapp chat on +233540664759
Only regular-priced items may be refunded. Discounted items and items marked to be cleared cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or Whatsapp on 0540664759
Gift items cannot be exchanged for other products.
To return your product, you should mail your product to our office.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com or Whatsapp on +233540664759 for questions related to refunds and returns.